Return Policy

All products sold at MyLilAngelz.com will have a 14 days return policy!

Return or Exchange of product must be in its original condition, original packing and not abused. Buyer must inform us at info@mylilangelz.com within 14 days period as of the INVOICE DATE of the product before returning the product.

* Please note that we cannot accept return or exchange for product that is kept unclaimed for more than 15 days.

* We only accept the returned product that we have accepted on ahead by confirming the reason for return and the product's condition.

* Product(s) must be returned within 7 days after our confirmation.

Return or Exchange is Accepted in the following situation

(1) Wrong product(s) was delivered. (In case of wrong shipment)

(2) Defective product(s) was delivered.

(3) Product(s) was damaged during delivery.

(4) Other reasons (The return cost will be the responsibility of the customer.)

* For the above cases except no. (4), we will bear the returning shipping cost. However, customers are required to advance the returning cost and we will reimburse the fee at a later date.
 

* Exchanges are accepted only when the product is in stock. If the product(s) is out-of-stock, we will refund the paid money.
 

If you wish to exchange with different color or size, or another different product, please order it in our shopping site through usual order procedure.
 

Return or Exchange is not accepted in the following situation

Please note that we don’t accept the return or exchange in the following cases:
 

(1) Products that were used or worn.

    # Footwear (returnable if customer tried the footwear indoors)

    # Items sold under "Clearance Corner"
 

(2) Return of a part of suit or set is not accepted.

(3) Merchandise that has been adjusted or cleaned by the Customer.

(4) Merchandise that has been soiled or damaged by the Customer.

(5) Merchandise that has been kept unclaimed for more than 15 days after receipt without any compelling reasons.

(6) Product(s) are returned without our confirmation.

How to send back

After contacting us, we will inform you if we accept the return or exchange via e-mail. When the return or exchange is accepted, customer must ship the product(s) back to MyLilAngelz.com Malaysia address within 7 days after our confirmation.

Refund will be made through customer's bank account.