Q. How do purchase my order on the site?
To order your purchase :-
1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you'll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
Mylilangelz.com offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
Via Ipay88 (Visa or Mastercard / Internet Banking)
2. Invoice / Cheque / Offline Bank Transfer
Bank : Maybank Berhad
Bank Account : 112148057092
Account Name : SIM KAR KWAN
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to Email Address: firstname.lastname@example.org
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Where do you deliver?
We deliver locally and internationally. International buyers are responsible pertaining to duty taxes and custom's regulation of your home country.
Q. Do you provide free delivery?
We provide free delivery to anywhere in Malaysia for retail purchases of MYR80.00 and above. Our shopping cart will automatically zerorised the shipping charges. There is not need to key in any code.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
Please send an email to our customers service email at email@example.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
Orders that are in shipping or shipped will not be cancelled.
Q. What is the product's transaction currency?
All products transaction currency will be done in MYR.
Q. How long does the delivery usually takes?
Delivery usually will takes about 2 to 4 working days.
Q. How will teh purchased items be delivered?
We use Poslaju or Ninjavan for parcels delivered within Malaysia. For international delivery, we use either DHL or EMS. Kindly take note that all delivery does not come with insurance. Buyer is responsible in the event of any loss or damage of goods in transit.
Q. Why I cannot remove and add items into my shopping cart?
It should be a memory problem at Internet Explorer. Please do the following:
1. Go to Tools -> Internet Options -> Delete Cookies
2. Press YES
3. Close your Internet Explorer and reopen it, the prblem should be resolved.
If problem still persists, kindly contact us at firstname.lastname@example.org for technical assistance.
Q. How do I know Mylilangelz.com latest news and promotions?
Just subscribe to our newsletter.
Q. Does Mylilangelz.com has a showroom / retail outlet that I can visit?
No. we do not have any retail outlet. All items are to be purchased in our e-store.
Q. What can I do if I can't find a particular / item in Mylilangelz.com online store?
Kindly contact us at email@example.com or whatsapp us at 012-2508912 for further enquiries. We will try our best to assist you or recommend you an althernative.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org for us to clear your doubts.